Our client came to us needing support with recruitment for a number of positions to increase the size of their team in their call centre. They had already tried unsuccessfully to recruit; had held a number of interviews and found the candidates to be unsuitable. The requirement to fill the roles was becoming urgent, but they didn’t have the time or resource to spend on another round of recruiting, with the fear that it may again result in no appointments being made.

Firstly the job description…

We first fully reviewed the job description, linking in with the key manager of the role to gain an understanding of the main duties. Advice was given to further enhance the person specification of the job description so that candidates could clearly see the qualifications, skills and experience they needed to be successful in the position. With the job description in place we then had the perfect platform to create the job advert. The online job boards were full of adverts for call centre roles, so we worked with the client to find out what made them unique as an employer, so that we could get their advert noticed. We talked about salary, benefits, location of the role and the company culture. We also found out that they were keen to offer the right candidates flexible or part time hours if required; this was an excellent way of widening the talent pool.

And now the advert…

We produced an advert that detailed the main duties of the role and most importantly specified their ideal candidate. We wanted to attract candidates with the right skills and experience for the role, and discourage those without the required skills from applying (this helped us with the CV sift later).

Whilst the advert was live we worked scoring sheets ready for shortlisting after the closing date and a set of competency based interview questions which would test the essential criteria from the job description, linking in with the manager of the role to ensure they were happy.

A number of applications were received and we shortlisted immediately after the closing date. The scoring sheets made this a quick process and we were ready with our list of suggested candidates within 24 hours of the advert closing. After agreement from our client we contacted the successful candidates to invite them to interview, we partnered with the manager of the role to undertake the interviews.

And onto the interviews…

4 candidates were appointed out of 8 interviews; 1 of the candidates was employed on a flexible working arrangement. We helped further by sending out employment offer paperwork, completing referencing and arranging start dates with the new employees.

If you need support recruiting in your business, contact us now on 0844 500 7818 or email info@pangels.co.uk